They are responsible for maintaining the various software and hardware services utilized on property ensuring highly available, efficient and secure access. This role is expected to triage and monitor ticket queues, email requests, phone and chat/slack inquiries, and support our teams virtually, as well as onsite/desk-side support. They are instrumental in developing solutions to ensure our teams are empowered to effectively meet our properties vison of delivering experiences on another level. The IT Support Technician provides technical support to Pechanga Resort Casino (PRC) and related Pechanga Development Corporation (PDC) entities.